Solutions

Supplier Relationship Manager (SRM)


The SRM's role is to maximise customer benefits, supplier compliance & activity and reduce internal customer master and users system administration. The SRM acts as the supporting administrative interface between customers and suppliers:

Key functions include:
  1. Initial supplier communication at system set-up
  2. Follow up o/s SDHC’s 
  3. Securing and updating primary supplier contact details
  4. Educating suppliers in the function & purpose of Supplierforce 
  5. Adding new suppliers to the system 
  6. Document scanning 
  7. Follow up o/s Audits/Tenders 
  8. Email Notification support 
  9. Notifying customers of Red Flags, pending Contract Renewals etc...
  10. Liaison between customer users and Supplierforce technical team 
  11. Reviews of Executive Reports 
Key benefits of SRM support include:

  • Consistent link to reduce impact of internal customer and supplier staff churn
  • Faster & more complete supplier compliance 
  • Reduced administration time & cost for customer staff 
  • Ensuring solution benefits through constant monitoring and education of suppliers and new customer staff 
  • Supplierforce understanding of specific customers demands

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